Home Furnishing

Unified Commerce Benchmark Industry Playbook

Unified Commerce Benchmark Industry Playbook

Home Furnishing

Market Perspective

Home Furnishing sales are projected to grow at a CAGR of ~4.5% from 2021-2026 to an overall market size of $245 billion, from $195 billion in 2021. Home Furnishing brands are making significant investments in shoring up their digital capabilities across returns management, inventory visibility, fulfillment capabilities, and personalized shopping experiences both online and in-store.

Unified Commerce Benchmark Overview

Search & Discovery: Effectiveness, relevance, and maturity of digital selling experiences.

Cart & Checkout: Order personalization, inventory visibility, checkout steps and payment options, order pickup and returns

Promising & Fulfillment: Availability, speed, cost, and convenience of fulfillment

Service & Support: Resolution, returns, customer assistance, loyalty program, and account management

Dive Deeper with the Unified Commerce Benchmark for Specialty Retail

For a comprehensive analysis of unified commerce across all specialty retail segments, don’t miss the “Unified Commerce for Specialty Retail” benchmark. Gain valuable insights, best practices, and in-depth case studies from industry leaders beyond your immediate peer group.
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