Luxury

Unified Commerce Benchmark Industry Playbook

Unified Commerce Benchmark Industry Playbook

Luxury

Market Perspective

Unified Commerce Benchmark Overview

Luxury goods sales are projected to grow at a CAGR of ~2.1% from 2021-2026 to an overall market size of $91.7 billion, from $83 billion in 2021. Luxury brands are making significant investments in shoring up their digital capabilities across order visibility, inventory management, fulfillment, and personalized shopping experiences both online and in-store.

Incisiv’s Unified Commerce Benchmark Index for Specialty Retail

Search & Discovery: Effectiveness, relevance, and maturity of digital selling experiences.

Cart & Checkout: Order personalization, inventory visibility, checkout steps and payment options, order pickup and returns

Promising & Fulfillment: Availability, speed, cost, and convenience of fulfillment

Service & Support: Resolution, returns, customer assistance, loyalty program, and account management

Dive Deeper with the Unified Commerce Benchmark for Specialty Retail

For a comprehensive analysis of unified commerce across all specialty retail segments, don’t miss the “Unified Commerce for Specialty Retail” benchmark. Gain valuable insights, best practices, and in-depth case studies from industry leaders beyond your immediate peer group.
Elevate your brand’s customer experience and stay ahead of the curve with the full benchmark report.

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